Your Digital
Solutions Partner
Driven by Passion,
Powered by Innovation
At Elite Pulse, we specialise in elevating customer experiences through cutting-edge digital and IT solutions. Although we are relatively new in the market, we are backed by a team of specialists who has years of experience in the industry, and thus far we have successfully developed, tailored and fully customised solutions that empower our clients to thrive in the digital landscape and customer experience.
Helping you thrive
in the digital world
Founded with the mission to elevate customer experiences through cutting-edge digital and IT solutions. We specialize in delivering tailored and fully customized solutions that empower our clients to thrive in the digital landscape. Backed by a team of specialists with years of industry experience, we help brands build digital resonance and achieve operational excellence through human touch points.
We are best at
Digital Marketing & Social Media
Platforms: Facebook, Instagram, TikTok, LinkedIn
- ●Content Creation: Ideation, conceptualization, and platform-specific copywriting.
- ●Engagement: Community management and reach expansion handling.
- ●Design: Creative GIFs, Short Videos, and Static visuals using licensed stock assets.
- ●Lead Gen: Carousel Ads, CTA-driven Video Ads, and Post Boosting.
- ●Analytics: Comprehensive monthly performance reports generated by the 10th.
Customer Experience & Contact Centre
Omni-channel Support: Voice, Non-Voice, WhatsApp, Email
- ●Support: Sales/Aftersales enquiries and Social Media lead follow-ups.
- ●CX Modules: Relationship building and NPS-related satisfaction calls.
- ●Research: Market research surveys and owner-satisfaction tracking.
- ●Escalations: Professional handling of customer complaints and irate cases.
Software IT & Development
Custom CRM & Performance Scalability
- ●CRM Systems: Tailored to your specific sales and service processes.
- ●Case Management: Ticketing systems and customer relationship tracking.
- ●Portals: Sales and Marketing portals designed to boost conversion.
- ●Dashboards: Real-time custom analytics for data-driven decision making.
- ●Enterprise: Secure, scalable web applications and cross-platform mobile apps.
The Omni-Ecosystem.
Architecting the future of Customer Experience through highly customizable development and unified interaction management.
Core Product Proposition
Customized Omni-Ecosystem
Customizing and developing your own Omni-Ecosystem catering towards the Customer Experience. Our CX-Elite solution provides a base solution to customize and tailor for your business in the long-run.
Unified Interaction Management
Centralized Customer Records
All channels of communication and customer touch points centralized to one system with a single view at ease of navigating with information at your fingertips.
Advanced Ticketing System
Dynamic Workflow & Entry
Integrated Email and Social Media (FB) channels with customized drop-down fields to track tickets, interactions, and customer behavior.
Engagement & Integration
Communication Suite
Seamless Integration Suite for Website, WhatsApp, and Emails featuring automated greetings and reminders via applicable channels.
Analytics & Reporting
Performance & Sentiment
Customized Dashboard and System Flow for real-time viewing of overall channel and agent ticket performance.
Business Use Cases
Departmental Customization
Connect your customer touch-points and departments manually to add respective channels of communication as required.